Order & Delivery Policy

SHOPPING POLICIES

Thank you for choosing Enoteca as your e-shopping portal. For further help and assistance, please scroll down to the appropriate category.

ORDER PROCEDURE

You can place your order directly on-line or by telephone.
Lebanon phone orders: please call on +961-1-898597 or +961-3-380747 to place an order for Lebanon. We are available on the below days and times (Beirut time):
- Monday through Saturday from 9:00 am till 5:00 pm
Should you encounter any problems whilst browsing our site, please email us at: orders@enoteca.com.lb

ORDER CONFIRMATION

Once we receive your order, you will directly be notified by return email that your order was received and will be processed. If you don’t receive this email confirmation, please contact our customer service department.

PAYMENT FACILITIES

Security
We do understand your concern about payment securities and assure you that payment is 100% safe and secure. The information you provide is automatically encrypted and cannot be read while transmitted.

Payment Methods
1. Cash on Delivery in LBP or USD
2. Credit Card on Delivery: Fresh USD cards only.
3. Online Payment: Fresh USD cards only.

Satisfaction Guaranteed
We aim at providing you with the best quality products and services. If for any reason you are not satisfied with our service or have any questions about your order, please contact our customer service department by email at orders@enoteca.com.lb, by phone on +961 1 898597  or Whatsapp +961 3 380747 at the below hours (Beirut time):
- Monday through Friday from 9:00 am till 5:00 pm

DELIVERY POLICY

We deliver anywhere across Lebanon. We provide an efficient and professional service and deliver your order on time while taking into consideration any special instructions you may have.

Baabda, Beirut, Keserwan & Metn
within 24 hours – $2.00

Aley, Batroun & Jbeil
within 48 hours – $3.00

Chouf, Koura, Saida, Tripoli, Zahle & Zgharta
within 48 hours – $5.00

Jezzine & Tyre
within 48 hours – $10.00

Enjoy FREE delivery exclusively on online orders over $100 in all the regions mentioned above!